{"id":36,"date":"2023-02-23T01:55:48","date_gmt":"2023-02-23T01:55:48","guid":{"rendered":"https:\/\/www.hanajp.com.br\/site\/?page_id=36"},"modified":"2026-02-23T10:30:40","modified_gmt":"2026-02-23T13:30:40","slug":"duvidas-frequentes","status":"publish","type":"page","link":"https:\/\/www.hanajp.com.br\/site\/duvidas-frequentes\/","title":{"rendered":"D\u00favidas Frequentes"},"content":{"rendered":"\t\t
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D\u00favidas Frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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D\u00favidas mais comuns <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo fa\u00e7o para comprar no Jap\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cadastre-se na HANA e utilize o nosso endere\u00e7o no Jap\u00e3o fornecido para realizar suas compras em sites japoneses. Ap\u00f3s a compra, o pedido ser\u00e1 entregue em nosso endere\u00e7o e seguimos com o processo de envio para voc\u00ea.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo sei que voc\u00eas receberam minha compra?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Assim que sua encomenda chegar ao nosso endere\u00e7o no Jap\u00e3o, ela ser\u00e1 registrada em sua su\u00edte e voc\u00ea receber\u00e1 a notifica\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo fa\u00e7o o pagamento do servi\u00e7o e do frete?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

O pagamento do servi\u00e7o e do frete internacional \u00e9 feito ap\u00f3s o recebimento e confer\u00eancia da sua encomenda, conforme o peso, tamanho e modalidade de envio escolhida.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuais s\u00e3o as formas de envio dispon\u00edveis?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Trabalhamos principalmente com os Correios do Jap\u00e3o (Japan Post), utilizando modalidades como EMS, Air Mail e Small Packet, conforme disponibilidade e destino.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuais produtos n\u00e3o podem ser enviados pelos correios?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Alguns itens s\u00e3o proibidos, como l\u00edquidos inflam\u00e1veis, aeross\u00f3is, baterias soltas, perfumes, alimentos perec\u00edveis, entre outros. Em caso de d\u00favida, consulte a HANA antes da compra.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEm quantos dias recebo minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

O prazo varia conforme a modalidade de envio escolhida e a fiscaliza\u00e7\u00e3o aduaneira no pa\u00eds de destino. Os prazos s\u00e3o estimados e n\u00e3o garantidos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPreciso pagar impostos para receber minha encomenda no Brasil?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sim. Encomendas internacionais podem ser tributadas pela Receita Federal, conforme a legisla\u00e7\u00e3o vigente. A HANA n\u00e3o tem controle sobre a aplica\u00e7\u00e3o de impostos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPosso receber minha encomenda em outro pa\u00eds al\u00e9m do Brasil?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sim. Enviamos para diversos pa\u00edses, desde que a modalidade de envio esteja dispon\u00edvel para o destino escolhido.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tExiste limite de peso e tamanho para os envios?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sim. Os limites variam conforme a modalidade de envio e regras do Japan Post. Essas informa\u00e7\u00f5es s\u00e3o apresentadas no momento da cota\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMinha encomenda consta como entregue, mas ainda n\u00e3o aparece na minha su\u00edte. O que fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

O prazo para registro pode levar at\u00e9 1 dia \u00fatil ap\u00f3s a entrega.
Caso ultrapasse esse prazo, entre em contato com a HANA informando o c\u00f3digo de rastreamento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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N\u00e3o encontrou sua resposta?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Entre em contato com nosso suporte<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntrar em contato<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

D\u00favidas Frequentes D\u00favidas mais comuns Como fa\u00e7o para comprar no Jap\u00e3o? Cadastre-se na HANA e utilize o nosso endere\u00e7o no Jap\u00e3o fornecido para realizar suas compras em sites japoneses. Ap\u00f3s a compra, o pedido ser\u00e1 entregue em nosso endere\u00e7o e seguimos com o processo de envio para voc\u00ea. Como sei que voc\u00eas receberam minha compra? […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/comments?post=36"}],"version-history":[{"count":142,"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":2529,"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/pages\/36\/revisions\/2529"}],"wp:attachment":[{"href":"https:\/\/www.hanajp.com.br\/site\/wp-json\/wp\/v2\/media?parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}